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Why call 115?

You can contact 115 if you are a person or a family looking for information.

You can then be informed about:

  • accommodation possibilities and day care in the 06

  • access to care and hygiene

  • food aid

  • social services, charitable and humanitarian associations of the department

  • access to rights

  • interventions by mobile teams and other emergency services.

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You can contact 115 if you are a person or a family experiencing social difficulties such as: absence or loss of housing, domestic violence, evictions ...

The social worker listens to you, assesses the situation with you and informs you of the existing possibilities. If necessary, he will direct you to the social emergency systems and services on 06 with which he is in contact.

You can contact 115 if you are a citizen wishing to report a situation of distress , a team from the SAMU social will go to meet the person concerned or wishing to volunteer.

You can contact 115 if you are a professional looking for information or advice in connection with an emergency situation.

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As part of a regional network, the service in charge of 115 created and edited a social emergency directory in 2004, then a first website. In 2013, the new 115-06 site replaces these tools and lists information on the social emergency in the Maritime Alps. You can contribute to its update by leaving a message on the page provided for this purpose Refer your site . As for "news from 115", a newsletter should not take long to take over.

Do not hesitate to call 115.

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The 115 social emergency

First Reception Platform, 115 is the Social Emergency number intended for all audiences, including any citizen wishing to report a situation of distress, or any social partner wishing for information or advice, from the 1st January to December 31.

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Precisely the 115 has for mission:

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  • To inform about the social watch system of the Alpes Maritimes (day care, night reception, mobile teams) on the places of care and other emergency services, the organization of food aid (street distribution on points landlines or patrols, parcels, etc.) on access to rights and on social services or associations;

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  • To offer an immediate response, indicating in particular the establishment or service in which the person or family concerned can be accommodated, and to organize the implementation of this response without delay, in particular with the assistance of public services;

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  • To organize shelter for the most vulnerable people, after a detailed assessment of the situation, either by setting up one to three hotel nights, or by sending them to the night reception. This sheltering is conditioned by a reorientation, as soon as possible, towards the competent social services to follow up on a social follow-up;

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  • To carry out a relay, in particular within the framework of a report to the emergency services: the 15 of the SAMU, the 112 of the European emergency, the firefighters or a mobile social emergency team.

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The 115 is a link in the social watch of the department (participation in any meeting organized by the

DDCS Departmental Directorate of Social Cohesion, registration for the reflection of different working groups).

The 115 is a resource and documentation center on all the emergency devices in the department. This service puts legal texts into perspective. It serves as a reference through the social watch system and checks the good match between the callers and the resources allocated.

The framework legislative text is the initial Interministerial Circular of May 30, 1997 .

PAUs, the Emergency Reception Center system

PAUs provide free emergency accommodation for a limited time.

They are activated at the request of a social worker or the person himself. This request is subject to a detailed social assessment.

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Depending on availability, a place of accommodation adapted to the family composition is offered (single people, couples and families).

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This device has an accommodation capacity of 300 places.

The people affected by the system are said to be “vulnerable”. They are oriented towards the PAUs by the social worker referring to the situation (MSD, CCAS, day care, night care, hospital, local mission, police services, school, etc.).

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Can benefit from accommodation on the PAU system:

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  • Situations of violence, people who are victims of slavery, domestic violence, domestic violence, assault, rape and theft;

  • Situations of family and / or marital breakdown;

  • Situations presenting health problems such as vulnerability character require accommodation;

  • End of accommodation situations which concern people finding themselves without a solution following the end of family accommodation, with friendly help (of the type of care)

  • People without independent housing (eviction procedure or loss of housing following a drop or loss of income, etc.)

  • People waiting for an imminent entry into an accommodation structure. (CHRS, SAEF….)

  • People in employment or internship.

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The emergency reception places system also aims to promote partnership by discussing situations requiring emergency accommodation. It is necessary that the referent social worker indicates what happens to the household when leaving the PAU.

Our missions

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